Effective Date: 26/08/2024

Welcome to the Dhanwantari Ayurveda Detox Center Refunds and Returns Policy. We value your satisfaction and strive to ensure that your experience with our Ayurveda therapies and therapy courses is positive. This policy outlines the conditions, process, and timeframes for returns and refunds. Please read it carefully to understand your rights and responsibilities.

1. Eligibility for Returns and Refunds

1.1 Products Eligible for Return

  • Ayurveda Therapy Courses: Once purchased, our therapy courses are generally non-refundable due to the nature of digital content delivery. However, if you face any issues with accessing the course or believe it was misrepresented, please contact us within 7 days of purchase to discuss your concerns.
  • Ayurveda Therapies: Due to the personalized nature of our Ayurveda therapies, we do not accept returns or offer refunds once the therapy has commenced. However, if you wish to cancel or reschedule a therapy session, please refer to our cancellation policy (see section 4).

1.2 Conditions for Refunds

  • A refund request must be made within the specified timeframe (7 days from purchase for courses).
  • Refunds are only available if the product or service was not as described, defective, or inaccessible due to technical issues on our end.
  • All refunds will be made to the original payment method used during the purchase.

2. Process for Returns and Refunds

2.1 Initiating a Return or Refund

To initiate a return or refund request, please follow these steps:

  1. Contact Us: Send an email to partheeban25@gmail.com with the subject line “Return/Refund Request” and include the following details:
    • Your full name
    • Order number
    • Date of purchase
    • Product name (Ayurveda Therapy or Therapy Course)
    • Reason for the return or refund request
  2. Review Process: Once we receive your request, we will review it within 3 business days and contact you with the outcome. If approved, further instructions will be provided.

2.2 Refund Timeframes

  • Approved refunds will be processed within 7 business days from the date of approval.
  • It may take additional time for the refund to appear in your account depending on your bank or payment provider.

3. Fees and Costs

3.1 Return Shipping Costs

For therapy sessions that involve physical products (such as herbal kits), the cost of return shipping will be borne by the customer unless the product was defective or incorrect.

3.2 Restocking Fees

We do not charge any restocking fees for eligible returns.

4. Cancellation Policy

4.1 Cancelling Ayurveda Therapy Sessions

  • You may cancel a therapy session by contacting us at partheeban25@gmail.com at least 24 hours before the scheduled session.
  • Cancellations made less than 24 hours in advance will not be eligible for a refund.
  • If you need to reschedule, please contact us at least 24 hours in advance to avoid any cancellation fees.

5. Specific Product Requirements

5.1 Digital Courses

  • Ensure that your device meets the necessary technical requirements before purchasing any digital course.
  • Access to digital content is granted for a specific period, as detailed at the time of purchase, and refunds will not be issued if the access period has expired.

5.2 Physical Products (if applicable)

  • Physical products related to therapies must be returned in their original, unused condition with all packaging intact.
  • Any signs of use, damage, or missing components will disqualify the product from being eligible for a refund.

6. Contact Information for Customer Support

If you have any questions, concerns, or need further assistance regarding our Refunds and Returns Policy, please feel free to contact us:

Dhanwantari Ayurveda Detox Center
91, Chengam Road,
Tiruvannamalai, India
Email: partheeban25@gmail.com
Phone: +91 999 436 3568

7. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically for any changes.